The German version is legally binding. German version
General Terms and Conditions of Runner GmbH (Terms)
1. General
1.1Runner GmbH is a professional cleaning and caretaking company. The work is carried out independently or – where necessary – with the involvement of third parties. Runner GmbH aims to offer its contractual partners the best possible service – professionally, reliably and to the highest standard. These Terms accordingly provide clear agreements and transparency in order to avoid misunderstandings and ensure smooth cooperation. Open communication and mutual trust allow orders to be handled in a straightforward and successful way.
1.2Unless individual agreements to the contrary have been made, the following General Terms and Conditions of Runner GmbH form an integral part of all agreements with Runner GmbH.
1.3Deviating conditions do not apply unless Runner GmbH has expressly acknowledged them in writing.
2. Formation of contract and scope of services
2.1A contract with Runner GmbH is formed by written or oral acceptance of an offer, by an order confirmation or by conduct implying acceptance (e.g. by making use of the service offered). The agreement may also be made through digital means of communication such as email, online forms or messaging services.
2.2The exact scope of services is set out in the respective offer, the written order confirmation or the individual agreement. Changes, extensions or restrictions to the originally agreed scope of services require the prior consent of both parties and may lead to a price adjustment.
2.3Runner GmbH reserves the right at any time to decline orders without giving reasons. An order that has already begun may be discontinued if unforeseen circumstances arise that make proper performance considerably more difficult or impossible.
2.4Runner GmbH is entitled to engage qualified subcontractors or external specialists to perform the contract. They act on behalf of and for the account of the client. Runner GmbH’s liability for services provided by such third parties is excluded in full.
2.5Runner GmbH may provide voluntary additional services such as documentation of defects, recommendations or other advice. These are provided without contractual obligation, without any claim to completeness and without accepting liability. The client is responsible for checking and assessing such information.
3. Prices and payment terms
3.1All prices are in Swiss francs (CHF) excluding value added tax unless stated otherwise. The prices set out in the offer, the order confirmation or the individual agreement apply.
3.2Invoices are payable within 10 calendar days of the invoice date without deductions. Payment is deemed made once the amount has been credited to the account of Runner GmbH.
3.3In the event of late payment, Runner GmbH reserves the right to charge reminder fees of CHF 20.00 per reminder and default interest of 5% p.a. Runner GmbH is also entitled to suspend or refuse further services until payment has been received in full.
3.4For larger orders, Runner GmbH is entitled to request reasonable advance payments or instalments.
3.5The client is in no case entitled to set off any claims against Runner GmbH against its claims, unless these have been finally established by a court or acknowledged in writing by Runner GmbH.
4. Liability and insurance
4.1Runner GmbH is liable only for damage caused intentionally or through gross negligence. Any further liability, as well as liability for indirect damage, consequential damage or loss of profit, is excluded in all cases.
4.2Runner GmbH has business liability insurance covering third-party civil-law claims for personal injury or damage to property up to CHF 10'000'000.00.
4.3Damage to glass surfaces (windows, mirrors, partitions, etc.) is expressly excluded from liability. The client is obliged to insure glass surfaces under its own building or household contents insurance.
4.4Runner GmbH accepts no liability for damage to works of art such as paintings, sculptures or collectors’ items. The client must protect or remove such items before work begins. Antiques are only insured if they are not classified as works of art.
4.5Runner GmbH stores and processes documents digitally, currently via Microsoft 365. Despite all security measures, complete protection against data loss, system failure or unauthorised access cannot be guaranteed. Runner GmbH accepts no liability for any resulting damage, in particular in the event of force majeure (e.g. water, fire or electrical damage).
4.6For damage or defects caused by third parties engaged, such as subcontractors or specialist experts, only the respective third party is liable.
4.7Runner GmbH is not liable for disruptions to services caused by circumstances beyond its control (e.g. natural events, official orders, epidemics and pandemics, strikes, IT outages, etc.).
5. Data protection
5.1Runner GmbH collects, stores and processes personal data (e.g. name, address, telephone number, email, property-specific details) only within the framework of statutory provisions and solely to perform the agreed services.
5.2Providing personal data is generally voluntary. Without certain details (e.g. contact details), however, the performance of individual services may be restricted or impossible.
5.3Data is processed solely to perform the contract, for client communication or to comply with statutory requirements. Data is passed on to third parties only where this is necessary to perform the contract (e.g. to subcontractors) or where there is a legal obligation.
5.4Clients have the right at any time to obtain information about the data stored about them and to have it corrected, restricted or deleted, unless a statutory retention obligation prevents this.
5.5For data protection matters, Runner GmbH can be contacted at the following address: Runner GmbH, Sadschad Rezaei, Rothenstrasse 37, 6015 Lucerne, immobilien@runner-swiss.ch.
5.6In addition, the data protection information in the privacy policy on the website of Runner GmbH applies.
6. References, copyright and intellectual property
6.1Runner GmbH accepts no responsibility for the content of external websites to which hyperlinks refer. At the time the link was set, the sites were checked for unlawful content – however, permanent monitoring is not possible. Where infringements become known, the links concerned are removed immediately.
6.2All content published on the website, in documents or in offers of Runner GmbH (texts, images, graphics, logos, etc.) is protected by copyright. Use or reproduction is not permitted without the express written consent of Runner GmbH.
6.3All brand and product names mentioned may be protected trademarks of third parties. They are named for identification purposes and do not imply free availability.
7. Final provisions
7.1Runner GmbH reserves the right to amend these Terms at any time. The version in force is the one made available to the client before the contract was concluded or that is available online.
7.2Should any provision of these Terms be wholly or partly invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In that case Runner GmbH reserves the right to replace the invalid provision without delay with a permissible, valid provision.
7.3Swiss law applies exclusively. The place of jurisdiction for any disputes is the registered office of Runner GmbH.